Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
<ul><li>Assign work schedules, following work requirements, to ensure quality and timely delivery of service.</li><li>Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.</li><li>Train workers in proper operational procedures and functions and explain company policies.</li><li>Resolve customer complaints regarding worker performance or services rendered.</li><li>Recruit and hire staff members.</li><li>Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.</li><li>Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.</li><li>Meet with managers or other supervisors to stay informed of changes affecting operations.</li><li>Take disciplinary action to address performance problems.</li><li>Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.</li><li>Apply customer feedback to service improvement efforts.</li><li>Requisition necessary supplies, equipment, or services.</li><li>Analyze and record personnel or operational data and write related activity reports.</li><li>Participate in continuing education to stay abreast of industry trends and developments.</li><li>Furnish customers with information on events or activities.</li><li>Inform workers about interests or special needs of specific groups.</li></ul>