Supervisors of Office and Administrative Support Workers

<ul><li>Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.</li><li>Resolve customer complaints or answer customers' questions regarding policies and procedures.</li><li>Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.</li><li>Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.</li><li>Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.</li><li>Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.</li><li>Recruit, interview, and select employees.</li><li>Interpret and communicate work procedures and company policies to staff.</li><li>Train or instruct employees in job duties or company policies or arrange for training to be provided.</li><li>Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.</li><li>Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.</li><li>Implement corporate or departmental policies, procedures, and service standards in conjunction with management.</li><li>Compute figures such as balances, totals, or commissions.</li><li>Coordinate activities with other supervisory personnel or with other work units or departments.</li><li>Make recommendations to management concerning such issues as staffing decisions or procedural changes.</li><li>Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.</li><li>Develop or update procedures, policies, or standards.</li><li>Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.</li><li>Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.</li></ul>