Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
<ul><li>Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.</li><li>Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.</li><li>Schedule appointments and maintain and update appointment calendars.</li><li>Hear and resolve complaints from customers or the public.</li><li>File and maintain records.</li><li>Receive payment and record receipts for services.</li><li>Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.</li><li>Transmit information or documents to customers, using computer, mail, or facsimile machine.</li><li>Analyze data to determine answers to questions from customers or members of the public.</li><li>Collect, sort, distribute, or prepare mail, messages, or courier deliveries.</li><li>Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.</li></ul>