Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
<ul><li>Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.</li><li>Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.</li><li>Schedule funerals, burials, or cremations.</li><li>Sell funeral services, products, or merchandise to clients.</li><li>Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.</li><li>Negotiate contracts for prearranged funeral services.</li><li>Offer counsel and comfort to families and friends of the deceased.</li><li>Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.</li><li>Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.</li><li>Direct or monitor administrative, support, repair, or maintenance services for funeral homes.</li><li>Schedule work hours for funeral home or contract employees.</li><li>Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.</li><li>Explain goals, policies, or procedures to staff members.</li><li>Complete and maintain records, such as state-required documents, tracking documents, or product inventories.</li><li>Set prices or credit terms for funeral products or services.</li><li>Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.</li><li>Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.</li><li>Identify skill development needs for funeral home staff.</li><li>Attend or make presentations at community events to promote funeral home services or build community relationships.</li><li>Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.</li></ul>